Question : Is a credit card number really valid for a deposit on a service?
I own a small business which often takes credit card numbers over the phone as a deposit. We recently had a customer no show, and she contested through her credit card company when we charged her (she claims it wasn't explained when she gave us her #). The credit card company took her side and said it is policy to allow anyone contesting to get their money back if there is no signature. How can this be? So many hotels and services take card #'s as deposits!
- asked by JNate
All Answers:
Answer #1
Most credit card companies state in theircardholder terms that if a consumer is notsatisfied with any goods or services through amerchant they can dispute the charges and or havethem reversed. Even with a signature I think theycan refund the customer. Unfortunately thishappened at my job last year.
- answered by searaydreams
Answer #2
Call your merchant services (credit cardprocessor) and ask them how to avoid thissituation in the future.
- answered by hirebookkeeper
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